About Us
Specialist MGA delivering tailored insurance solutions
We work with partners to design and deliver insurance solutions built on solid capacity, strong governance and a proven MGA operating model.
Part of Ergo group and Munich Re
At ERGO TIS UK, we deliver high‑quality, compliant, and scalable insurance solutions as a Managing General Agent (MGA). We partner with businesses across insurance sectors including travel, pet, gadget and ticket, helping them bring reliable and well‑designed products to market with confidence.
ERGO TIS UK – Who We Are
ERGO TIS UK has evolved over many years within the UK insurance landscape, developing strong expertise in supporting partners across a wide range of insurance products.
As an MGA, we focus on:
- Providing tailored product solutions shaped around our partners’ customer and commercial needs
- Offering practical underwriting guidance and operational support
- Delivering efficient, fair and customer‑focused claims services through trusted claims partners
Great Lakes
Our capacity is backed by Great Lakes Insurance UK Limited, a Munich Re company with deep experience supporting delegated authority partners and a long-standing footprint in the UK market. Their presence brings strength and stability to everything we build, giving partners the confidence that the products we deliver together are supported by a financially secure, well‑regulated insurer that understands the MGA model.
Choose ERGO
Why Businesses Choose Us
Practical experience across multiple insurance sectors
We work with partners in travel, pet, gadget and ticket insurance, helping them shape products that are clear, competitive and simple for customers to understand.
Reliable capacity for your products
Our work is supported by established entities within the ERGO and Munich Re Groups, giving partners confidence that their products rest on dependable, well‑regulated foundations.
Flexible to work with, focused on partnership
As an MGA, we move quickly, listen closely and adapt to what partners need. Our aim is always to make things easier - whether that means developing a new product, refining documentation or improving a process.
Support that spans the whole customer journey
From underwriting guidance to claims handling through our trusted partners, we stay involved at every stage to help ensure your customers have a smooth and consistent experience.
Governance and oversight
Effective governance is central to how ERGO TIS UK operates. As a UK‑registered intermediary (Company No. 11091555), we work within a clear regulatory framework that ensures every programme meets robust compliance, conduct and operational standards.
We apply structured oversight across underwriting, product governance, operational controls and claims performance—supported by transparent reporting, robust MI and regular review cycles. This disciplined approach ensures products remain compliant, commercially sustainable and aligned to Consumer Duty expectations.
Our governance model is reinforced by the wider ERGO and Munich Re Groups, whose long‑established oversight frameworks and specialist expertise strengthen the resilience and integrity of the programmes we deliver.
For partners, this means working with an MGA that combines operational agility with proven insurance governance—ensuring risk is well‑managed, performance is monitored and customer outcomes remain protected throughout the product lifecycle.
Claims
Claims performance is one of the most important indicators of customer trust, and our approach is built to support that from day one. ERGO TIS UK works with carefully selected specialist claims partners who operate within a clear governance framework, ensuring claims are handled consistently, transparently and in line with regulatory expectations.
We oversee the full claims journey through structured controls, audits and detailed MI, allowing us to monitor service levels, identify trends early and work proactively with partners to enhance outcomes. For corporate partners, this means confidence in a fair, efficient and well‑managed claims process that protects customer experience while supporting long‑term portfolio performance.
Technology
Technology plays a central role in how we deliver reliable, well‑managed insurance programmes. At ERGO TIS UK, we use modern, scalable insurance technology to support underwriting, operations and claims oversight, ensuring partners benefit from accurate data, clear MI and efficient end‑to‑end processes.
Our platforms integrate smoothly with partner and supplier systems, enabling clean data flows, stronger governance and a transparent view of portfolio performance. This digital capability helps us make faster, better‑informed decisions and work collaboratively with partners to optimise programmes throughout their lifecycle.
For corporate partners, it means working with an MGA that uses technology not as a buzzword, but as a practical enabler of control, efficiency and improved customer experience—supporting sustainable growth and operational resilience.
